How Nedbank partnered with Juntos to transform and improve their relationship with their customers
The Juntos Conversational Account Management (CAM) platform turns one-way communication into warm, two-way conversations at scale via Messenger, SMS Text or WhatsApp and drives engagement by 5x over traditional marketing and increases NPS scores by double digits.
“What really matters is hearing that playback from your customers… and those were really goosebump moments.”
Vanesha Palani, Nedbank
Banks are using CAM to:
- Proactively communicate key updates on products and policies, and scalably address questions and concerns, without the need of call center or branch staff
- Support and accompany each customer individually in the adoption of digital channels and account features
- Drive trust, loyalty and client retention at scale
- Protect their brands during a year of high stakes market conditions
Let us help you turn your 1-way communications into goosebump moments.