Tigo used CAM to accelerate uptake of Tigo

Tigo is one of the largest mobile phone service providers in Latin America and Africa.

Tigo Paraguay had a challenge: How to accelerate uptake of Tigo Money in a market where Tigo already served millions of people every day, but had little KYC information through its distribution network, and needed to accelerate mobile transactions (e.g., bill pay) across its customers.

The challenge required opening digital conversations with diverse audiences of customers and channel partners – each critical to win local micro markets. By deploying the Juntos Conversational Account Management platform, Tigo increased transactions by over 20% and improved KYC registration by 12% in the process.

Our Customer Success Team has worked with banks all over the world to implement Conversational Account Management solutions. Let us partner with you to help you launch yours.