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Client Services Manager - Latin America

  • Location: San Carlos, CA
  • Job Type: Full-time
  • Summary:

    We’re looking for a talented and entrepreneurial teammate to manage client relationships for our exciting growth. You will be responsible for managing our relationships with clients, coordinating operations and communication between our team and our clients, partnering with our clients to measure product performance, and ensuring a smooth product experience for our clients across Latin America. You’ll be actively managing projects, collaborating with partner institutions’ staff, and working closely with the entire Juntos team (including designers, data analysts, and software engineers) to deploy successful partnerships.

    Position is salaried and receives equity.

    Essential to the position:

    • Ability to toggle between big picture thinking and tactical implementation
    • A balance of strong people and data skills, strategic thinking and operational efficiency
    • Comfort working with large sets of data and experience using data in a business context
    • Proven ability to manage sales and/or account management relationships effectively
    • Humility in actions, conversations, and mentality
    • Absence of personal ownership over ideas, strong personal satisfaction from collective success
    • Ability to take initiative in unknown environments
    • Operating experience in Latin America and/or working with Latin American institutional clients
    • Willing to travel regularly in Central and South America
    • Native fluency in Spanish required; Portuguese recommended

     

    A typical week in this position includes:

    • Throughout the week making skype calls, WhatsApp calls and sending emails to a partner to grow Juntos’ network of relationships at key financial institutions
    • A contract interpretation meeting with the Juntos executive team and internal stakeholders to lay the foundation for a new partnership
    • Connecting over video chat with the Commercial Director for your region to discuss new cross-selling opportunities that have come up during the current project
    • Leading implementation meetings with the staff at the partner financial institution to cover the upcoming month, and any lags in data flows or technical connections
    • Proactively monitoring and ensuring high adoption rates of Juntos tools within each partner channel by working closely with our data and design teams

     

    Our Client Services Manager will have the opportunity to empower others to succeed both within the growing Juntos team and through our products in the communities we serve in Latin America. If that’s exciting to you or someone you know, please reach out to us — we’d love to speak with you.

    Juntos is venture backed by Aligned Partners and Omidyar Network and headquartered in San Carlos, CA. To apply, please send a resume and cover letter to join.the.team [at] juntosglobal.com

Client Services Manager - Asia

  • Location: San Carlos, CA
  • Job Type: Full-time
  • Summary:

    We’re looking for a talented and entrepreneurial teammate to manage client relationships for our exciting growth. You will be responsible for managing our relationships with clients, coordinating operations and communication between our team and our clients, partnering with our clients to measure product performance, and ensuring a smooth product experience for our clients across Asia. You’ll be actively managing projects, collaborating with partner institutions’ staff, and working closely with the entire Juntos team (including designers, data analysts, and software engineers) to deploy successful partnerships.

    Position is salaried and receives equity.

    Essential to the position:

    • Ability to toggle between big picture thinking and tactical implementation
    • A balance of strong people and data skills, strategic thinking and operational efficiency
    • Comfort working with large sets of data and experience using data in a business context
    • Proven ability to manage sales and/or account management relationships effectively
    • Humility in actions, conversations, and mentality
    • Absence of personal ownership over ideas, strong personal satisfaction from collective success
    • Ability to take initiative in unknown environments
    • Operating experience in Asia and/or working with Asian institutional clients
    • Willing to travel regularly in Asia
    • No native fluency required

     

    A typical week in this position includes:

    • Throughout the week making skype calls, WhatsApp calls and sending emails to a partner to grow Juntos’ network of relationships at key financial institutions
    • A contract interpretation meeting with the Juntos executive team and internal stakeholders to lay the foundation for a new partnership
    • Connecting over video chat with the Commercial Director for your region to discuss new cross-selling opportunities that have come up during the current project
    • Leading implementation meetings with the staff at the partner financial institution to cover the upcoming month, and any lags in data flows or technical connections
    • Proactively monitoring and ensuring high adoption rates of Juntos tools within each partner channel by working closely with our data and design teams

     

    Our Client Services Manager will have the opportunity to empower others to succeed both within the growing Juntos team and through our products in the communities we serve in Asia. If that’s exciting to you or someone you know, please reach out to us — we’d love to speak with you.

    Juntos is venture backed by Aligned Partners and Omidyar Network and headquartered in San Carlos, CA. To apply, please send a resume and cover letter to join.the.team [at] juntosglobal.com

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